- December 21, 2017
- Posted by: admin
- Category: Blog
You’ve witnessed it happen in real-time. One negative comment on a business’ social media page turns into an avalanche of insults, accusations, and threats. One-by-one, the trolls jump in and add fuel to the fire until the page ultimately gets shut down for “maintenance” or a public statement of some sort is issued by the company getting hammered by complaints.
What Would You Do is the Negativity Was About You?
Have you ever stopped to think what would happen if this happened to you? How would you handle the fall out without making it worse? Are you prepared to do damage control when needed?
Stay on Top of Your Social Media Accounts
One of the easiest things you can do to prevent the headache that comes with social media mishaps is to keep a close watch on your accounts. If you’re not willing to do it yourself, hire a company to manage things for you. They can handle the customer service issues that are brought to light on social media, resolve complaints, and even delete or block comments from trolling passersby.
Ways to Avoid Social Media Fall Outs That Others Have Experienced
Examples of social media fall outs you can avoid:
Not upholding your employees to some form of social media standards.
They represent your company and therefore communicate your ideas. Even if you don’t agree with what they have to say, if you don’t enforce social media standards, the fall out can be fierce if the person has your company listed as their employer on their social media accounts.
Acting as if each social media site is the same.
Not all accounts are the same. Each audience is different so what may be viewed as funny or acceptable on one platform, may not be as well-received on another platform.
Not providing contact information outside of social media.
Make sure that your social media account provides a contact phone number and email address for your business. That way, you won’t be accused of hiding behind your computer screen if something does go wrong.
Voicing your opinions or grievances through your social media accounts.
Keep things professional, always. If you have something to complain about, do so in a private forum where it won’t come back to haunt you. You’re the face of your brand. Don’t be known as the person who throws temper tantrums online.
You don’t have to lose face on social media. Even if someone else has a grievance to air about your business, the products or services that you offer or even you, there are gracious ways to deal with the feedback. If things spiral out of control because one comment leads to another which leads to another, there are ways to deal with that problem, too.
Hire a Social Media Manager to Handle Your Content and Comments
By applying the tips listed above to your public forum and having a dedicated social media manager tending to your accounts, you prevent the type of fall outs that claim businesses as victims. You won’t lose face and customers because of the faux pas you allowed to take place through your social media accounts. You have tightened security, too, so that the trolls don’t have their way with you and your customers, too.